Medical Secretary

The Medical Call Secretary works directly with the provider(s) to provide optimal patient care by efficiently answering incoming calls, triaging patient needs, responding with patient test results, scheduling ordered office visits or testing, and any other duties defined by the providers. 

• Answer and triage incoming patient calls
• Schedule office visits and medical testing appointments
• Return calls to patients with laboratory/testing results
• Use electronic medical records for charting, tasking, e-prescribing, etc.
• Communicate with pharmacies regarding patient prescriptions (using specified guidelines of practice and prescribers)
• Document communication in patient chart
• Relay patient complaints/symptoms to provider for decision on treatment plan
• Keep track of upcoming meetings
• Track no-show appointments, charge as appropriate and contact patients to reschedule
• Fax and copy forms and records as needed
• Perform other duties deemed necessary
• Medical Call Secretaries for specialty providers will perform some duties specific to the area of specialty as directed by the provider and their delegated staff
• Medical Float Secretaries must be flexible and cover for Call Secretaries with little or no notice

Click here to view the full job description: Medical Call Secretary

This position is full-time. Monday-Thursday 8am-5pm; Friday 8am-4pm